Payment Methods



By Cash or Credit Card
  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare discharge and payment documents as well as your medication.
  • Once the bill is ready, show your discharge and bill settlement documents at the nurse station.
  • For credit card payments, we accept VISA, Mastercard, CIMB Easy Pay, Maybank EzyPay scheme and Pay with Point.
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • Upon settlement of bill, please vacate the room promptly in consideration of other patients.

Insurance Coverage
  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

 
Bintulu
Insurance Company
  • AIA Berhad (Preferred Platinum Panel)
  • Etiqa Insurance Berhad
  • Prudential Assurance Malaysia Berhad
  • Prudential BSN Takaful Berhad
  • AmGeneral Insurance Berhad

Note: We are panel to most major insurance companies. Those Insurers that are not on the list above would be covered through a third party administrator (TPA). (E.g – Allianz, Ace, AXA Affin, Am General, AmMet Life, Berjaya Sompo, Hong Leong Assurannce, MCIS, Manulife, MSIG, Multi-Purpose, Pacific, QBE, Sun Life, Syarikat Takaful Malaysia, Takaful Ikhlas, RHB, Tokio Marine and Zurich).

Third Party Administrator (TPA)
  • Asia Assistance Netwok (M) Sdn Bhd
  • Compumed
  • MediExpress (M) Sdn Bhd
  • Micare Sdn Bhd
  • PM Care Sdn Bhd

Note: Please contact our facility to check if you do not see the Insurer or TPA that you are looking for.
 
Bukit Rimau and Setapak
Insurance Company
  • AIA Berhad (Preferred Platinum Panel)
  • Etiqa Insurance Berhad
  • Great Eastern Life Insurance (Malaysia) Berhad
  • Prudential Assurance Malaysia Berhad
  • AmGeneral Insurance Berhad

Note: We are panel to most major insurance companies. Those Insurers that are not on the list above would be covered through a third party administrator (TPA). (E.g – Allianz, Ace, AXA Affin, Am General, AmMet Life, Berjaya Sompo, Hong Leong Assurannce, MCIS, Manulife, MSIG, Multi-Purpose, Pacific, QBE, Sun Life, Syarikat Takaful Malaysia, Takaful Ikhlas, RHB, Tokio Marine and Zurich).

Third Party Administrator (TPA)
  • Asia Assistance Network (M) Sdn Bhd
  • Compumed
  • MediExpress (M) Sdn Bhd
  • Micare Sdn Bhd
  • PM Care Sdn Bhd

Note: Please contact our facility to check if you do not see the Insurer or TPA that you are looking for.
All Hospitals
Insurance Company
  • AIA Berhad (Preferred Platinum Panel)
  • Etiqa Insurance Berhad
  • Great Eastern Life Insurance (Malaysia) Berhad
  • Prudential Assurance Malaysia Berhad
  • Prudential BSN Takaful Berhad
  • AmGeneral Insurance Berhad

Note: We are panel to most major insurance companies. Those Insurers that are not on the list above would be covered through a third party administrator (TPA). (E.g – Allianz, Ace, AXA Affin, Am General, AmMet Life, Berjaya Sompo, Hong Leong Assurannce, MCIS, Manulife, MSIG, Multi-Purpose, Pacific, QBE, Sun Life, Syarikat Takaful Malaysia, Takaful Ikhlas, RHB, Tokio Marine and Zurich).

Third Party Administrator (TPA)
  • Asia Assistance Network (M) Sdn Bhd
  • Compumed
  • MediExpress (M) Sdn Bhd
  • Micare Sdn Bhd
  • PM Care Sdn Bhd

Note: Please contact our facility to check if you do not see the Insurer or TPA that you are looking for.