{"id":43468,"date":"2025-01-05T18:07:26","date_gmt":"2025-01-05T10:07:26","guid":{"rendered":"https:\/\/www.columbiaasia.com\/malaysia\/?post_type=news_post&#038;p=43468"},"modified":"2025-01-24T16:51:47","modified_gmt":"2025-01-24T08:51:47","slug":"columbia-asia-hospital-bukit-jalil-uplifting-the-capabilities-of-healthcare-under-dr-pals-vision","status":"publish","type":"news_post","link":"https:\/\/www.columbiaasia.com\/malaysia\/news\/columbia-asia-hospital-bukit-jalil-uplifting-the-capabilities-of-healthcare-under-dr-pals-vision\/","title":{"rendered":"Columbia Asia Hospital \u2013 Bukit Jalil Uplifting the Capabilities of Healthcare Under Dr Pal\u2019s Vision"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"43468\" class=\"elementor elementor-43468\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6046c03 e-con-full e-flex e-con e-parent\" data-id=\"6046c03\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6dd0d2 elementor-widget elementor-widget-text-editor\" data-id=\"f6dd0d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>In recent years, the area of Bukit Jalil has been rapidly developing into a thriving township that could even be considered a \u2018second Kuala Lumpur\u2019 as it continues to become a prime location for property, be it business, retail, manufacturing and even healthcare.<\/p><p>Having this in mind, the Columbia Asia group introduced its 18<sup>th<\/sup>\u00a0hospital in the country \u2013 the Columbia Asia Hospital \u2013 Bukit Jalil (CAH-BKJ), led by Chief Executive Officer Dr Sharonpal Singh (also known as Dr Pal) who started off as a doctor in 2008 and graduated as an emergency physician in 2016.<\/p><p>\u201c(Being an emergency physician) was an interesting experience. There was never a boring day in the emergency department.<\/p><p>\u201cWhen I started in Columbia Asia, there weren\u2019t many emergency physicians in private hospitals. Besides clinical work, emergency physicians were largely involved in administrative work. As emergency medicine is a new speciality in private, the role of the emergency physician in private practice continues to evolve,\u201d he said in an exclusive interview with The Exchange Asia.<\/p><p>When Dr. Pal joined CA in 2018 as the regional emergency services coordinator, he was put in charge of 11 emergency departments and was responsible for restructuring the operations of emergency services, improving patient flow standard operating procedures (SOPs) and providing training to the medical officers of the hospital.<\/p><p>This visionary healthcare leader brings a unique blend of expertise in emergency medicine, strategic planning and hospital administration, driven by a patient-centric approach that seeks to create an environment that prioritises safety, quality and innovation.<\/p><p>According to Dr Pal, the number of emergency physicians across the country has grown to over 700.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91b510b elementor-widget elementor-widget-spacer\" data-id=\"91b510b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8dec25 elementor-widget elementor-widget-heading\" data-id=\"b8dec25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">The Challenges of Communication<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72d7f23 elementor-widget elementor-widget-image\" data-id=\"72d7f23\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/Untitled-design-3-1.jpg\" class=\"attachment-full size-full wp-image-43471\" alt=\"\" srcset=\"https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/Untitled-design-3-1.jpg 800w, https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/Untitled-design-3-1-300x169.jpg 300w, https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/Untitled-design-3-1-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac7970 elementor-widget elementor-widget-spacer\" data-id=\"9ac7970\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06f446e elementor-widget elementor-widget-text-editor\" data-id=\"06f446e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201cBeing with Columbia Asia is fulfilling because I get many opportunities to travel, visit other hospitals and meet with other heads of various departments.<\/p><p>\u201cI would say I learned a lot from talking to them and sharing experiences and ideas. When we have intellectual discussions like that, we tend to understand each other\u2019s perspectives,\u201d he added.<\/p><p>However, Dr Pal acknowledged that one of the biggest complaints in the medical industry is rooted in aspects of communication. He said that in certain cases when a piece of information is passed from one person to another, errors tend to happen.<\/p><p>\u201cFor medical practitioners, we have to learn how to properly greet and communicate with patients as well. When you are greeted by workers from the hospitality industry, you tend to feel very welcomed, and that\u2019s what I hope the medical industry \u2013 and many other industries \u2013 will achieve. At CAH-BKJ, we want our patients to feel content coming to our hospital and enjoying the services that we provide.<\/p><p>\u201cIn fact, when you look at the healthcare industry, many experienced senior clinicians will tell you that 90% of the illness is cured by reassurance, helping the patients get through their struggles and providing them with confidence that they will get better. Again, it boils down to communication,\u201d he noted.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac8f27 elementor-widget elementor-widget-spacer\" data-id=\"bac8f27\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f3150 elementor-widget elementor-widget-heading\" data-id=\"d2f3150\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Growth of Bukit Jalil<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d18717 elementor-widget elementor-widget-text-editor\" data-id=\"6d18717\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When asked the reason Columbia Asia chose Bukit Jalil as the preferred area for its 18<sup>th<\/sup>\u00a0location in Malaysia, Dr Pal said that the decision was made based on the saturation of healthcare organisations and medical centres.<\/p><p>\u201cAround the Bukit Jalil community and the surrounding neighbourhood, there are no other hospital establishments apart from Columbia Asia. The nearest one is Taman Desa Medical Centre, while the nearest public hospitals are Serdang Hospital and Hospital Universiti Kebangsaan Malaysia (HUKM).<\/p><p>\u201cBecause of this, the CAH-BKJ is able to cater for the communities in Bukit Jalil, Sungai Besi, Serdang, Puchong, Old Klang Road, OUG and Seri Petaling, among others,\u201d Dr Pal explained, adding that the area has a diverse population in terms of economic status and age range \u2013 with a significant percentage of the patients being the elderly.<\/p><p>Additionally, Dr Pal noted that the patient inflow of CAH-BKJ has been very promising as it continues to experience growth month-on-month.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c59d16 elementor-widget elementor-widget-image\" data-id=\"7c59d16\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/BJ.jpg\" class=\"attachment-full size-full wp-image-43472\" alt=\"\" srcset=\"https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/BJ.jpg 800w, https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/BJ-300x169.jpg 300w, https:\/\/www.columbiaasia.com\/malaysia\/wp-content\/uploads\/2025\/01\/BJ-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c325964 elementor-widget elementor-widget-spacer\" data-id=\"c325964\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d836b9 elementor-widget elementor-widget-heading\" data-id=\"2d836b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Catering to the Community<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1476c6 elementor-widget elementor-widget-text-editor\" data-id=\"d1476c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Dr Pal further elaborated that currently, CAH-BKJ offers 6 core speciality treatments, namely anaesthesia, internal medicine, paediatrics, surgery, orthopaedics as well as obstetrics and gynaecology (Obs &amp; Gynae).<\/p><p>\u201cWe are also expecting sub-speciality doctors to be joining us soon for each of the core speciality treatments. Based on the cases that we get here at CAH-BKJ, we will soon diversify our medical specialities according to the patient demographics of the area.<\/p><p>To provide more comprehensive services to the community, CAH-BKJ also delivers services in Ear, Nose &amp;Throat (ENT) and Opthalmology. With an increasing demand in subspecialties, CAH-BKJ provides these specialised services through its resident or visiting doctors such as in medical disciplines namely Nephrology, Neurology, Hand &amp; Microsurgery, Spine Surgery, Foot &amp; Ankle Surgery, Laparoscopic Surgery and Gyne-oncology.<\/p><p>Dr Pal said collaborating with other CA hospitals enhances and complements each others\u2019 specialties and services, like Cardiology. He mentioned that currently, the specialties that are gaining traction, among others, include geriatrics and cardiology.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eee3b3b elementor-widget elementor-widget-spacer\" data-id=\"eee3b3b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af8dcca elementor-widget elementor-widget-heading\" data-id=\"af8dcca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digitalisation and Expansion<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc9e7bc elementor-widget elementor-widget-text-editor\" data-id=\"fc9e7bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The hospital is also not lagging behind in the technological aspect as Columbia Asia has adopted the paperless concept for the past 25 years and it stands as one of the first private hospitals in the country to have its own electronic medical records.<\/p><p>According to Dr Pal, the digital records system was developed internally and has been continuously improving over the years as technological advancements evolve.<\/p><p>\u201cWe are also moving towards digitalising other aspects of the hospital\u2019s operations and all its processes,\u201d Dr Pal added.<\/p><p>While he hopes that CAH-BKJ will one day be a one-stop centre for anything related to healthcare in the area, Dr Pal acknowledges that it is still quite a journey and achieving this goal will take time. However, he emphasised that it will not be a one-man show.<\/p><p>\u201cI believe in teamwork and I am confident that my managers and the various heads of departments across the board will greatly contribute in shaping the direction of the overall organisation.<\/p><p>\u201cIf a leader has a vision, the plan will still not work out if the team does not work together and synergise towards that goal. This is why I have an open-door policy so I\u2019m very open to new ideas and suggestions that could ultimately improve operations so that the hospital will be more effective and efficient,\u201d he said.<\/p><p>In terms of expansion, Dr Pal mentioned that the hospital does have plans to add more patient beds in addition to the current 100 as he hopes that the hospital would have the capacity to cater to more patients without having to sacrifice comfort.<\/p><p>We aim to expand our space, ensuring it is utilised effectively so that patients have ample rooms for proper distribution and treatment.<\/p><p>\u201cAnyone would want their hospital to be considered the best by their patients, but for me, I also want to prioritise on providing quality service and experience, as we are constantly doing everything we can to improve throughout the whole operation. In this, patient feedback would really help us to pinpoint certain areas that require special attention,\u201d Dr Pal concluded.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26519fb elementor-widget elementor-widget-spacer\" data-id=\"26519fb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bec2f9c elementor-widget elementor-widget-heading\" data-id=\"bec2f9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Click for Online Article:<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7f7913 elementor-widget elementor-widget-text-editor\" data-id=\"b7f7913\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/theexchangeasia.com\/columbia-asia-hospital-bukit-jalil-uplifting-the-capabilities-of-healthcare-under-dr-pals-vision\/\">Columbia Asia Hospital &#8211; Bukit Jalil Uplifting the Capabilities of Healthcare Under Dr Pal\u2019s Vision<\/a>\u00a0\u2013 The Exchange Asia, 27 December 2024<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In recent years, the area of Bukit Jalil has been rapidly developing into a thriving township that could even be considered a \u2018second Kuala Lumpur\u2019 as it continues to become a prime location for property, be it business, retail, manufacturing and even healthcare.<\/p>\n","protected":false},"featured_media":43469,"template":"","language-news":[177],"categories_news":[178],"class_list":["post-43468","news_post","type-news_post","status-publish","has-post-thumbnail","hentry","language-news-en","categories_news-178"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - 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