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Patient Education Guide

Know Your Rights and Responsibilities as a Patient

At Columbia Asia, we prioritize our your well-being and this section is designed to provide insights into your rights and responsibilities as a patient, valuable in-patient information. Our commitment is to transparency, patient-centric care, and continuous improvement, fostering a partnership that enhances your journey towards optimal health.

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01 Patient's Rights & Responsibilities

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

Patient’s Rights

As a patient of Columbia Asia Hospital, you can expect:

  • To be informed of your medical treatment and care.
  • To be treated with courtesy and respect.
  • To be provided with adequate information and informed consent.
  • To be provided with a channel to address your feedback.
  • To be informed of the estimated charges.
  • To see an itemized bill upon request.
  • To know the identity and professional status of your care provider.
  • To be ensured the privacy and confidentiality of your medical record.
  • To receive care in an environment conducive to good health.

Responsibility As a Patient

As a patient of Columbia Asia Hospital, you have the responsibility:

  • To know and understand your rights and exercise these rights responsibly and reasonably.
  • To provide complete and accurate information regarding your health including present condition and personal particulars.
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • To treat your providers with courtesy and respect at all times.
  • To be responsible for the safekeeping of your own valuables.
  • To pay any financial obligations resulting from the treatment provided.
  • To abide by all hospital rules and regulations.

02 Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you.

You have a choice of the following room types:

  • Single bedded room
  • Two bedded room
  • Four bedded room


However, in case the room type is not available, we will allocate the best alternative room available.

As a policy, we do not allow more than one companion per patient. Patient companion will not be allowed overnight stay in the multi-bedded rooms. However, parents/guardian of children are advised to accompany the child during the stay.

03 In-Patient Information

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Visitation Hours:
General Ward
9am - 9.30pm

ICU / HDU
10am - 1pm
4pm - 8pm

*Covid-19 Control Measures*
Visitation hour subject to change due to Covid-19 control measures.
​Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients.
For latest update, please contact the hospital.

04 Payment Methods

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

By Cash or Credit Card

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare discharge and payment documents as well as your medication.
  • Once the bill is ready, show your discharge and bill settlement documents at the nurse station.
  • For credit card payments, we accept VISA or Mastercard. Maybank EzyPay scheme & HSBC Easy Payment Plan are offered at selected hospitals.
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • Upon settlement of bill, please vacate the room promptly in consideration of other patients.

Insurance Coverage


  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

05 Insurance Coverage

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

Insurance Company

 
  • AIA Berhad (Preferred Platinum Panel)
  • AIA Public Takaful Berhad (Preferred Platinum Panel)
  • Allianz Life Insurance Malaysia Berhad
  • Allianz General Insurance Company (Malaysia) Berhad
  • Am General Insurance Berhad
  • Etiqa Life Insurance & Family Takaful
  • Great Eastern Life Assurance (Malaysia) Berhad
  • Great Eastern Takaful Berhad
  • Hong Leong Assurance Berhad
  • Hong Leong MSIG Takaful Berhad
  • MPI Generali Insurans Berhad
  • Prudential Assurance Malaysia Berhad
  • Prudential BSN Takaful Berhad
  • Tokio Marine Life Insurance Malaysia Berhad
  • Zurich Insurance Malaysia Berhad

Third Party Administrator (TPA)


  • Asia Assistance Network (M) Sdn Bhd
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed Healthcare Manager
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius Medical Administrator Sdn Bhd
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • International SOS (Malaysia) Sdn Bhd
  • Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare Management Sdn Bhd
  • TNB Healthcare

Oversea Third Party Administrator (TPA)


  • Assistcard Smalline
  • APRIL Assistance/ International
  • BUPA International
  • Cigna Health Insurance (formerly known as Vanbreda International)
  • Europ Assistance CMN
  • Fullerton Healthcare
  • Generali Global Health Services
  • Now Health International (Asia Pacific) Limited

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

01
Patient's Rights & Responsibilities

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

Patient’s Rights

As a patient of Columbia Asia Hospital, you can expect:

  • To be informed of your medical treatment and care.
  • To be treated with courtesy and respect.
  • To be provided with adequate information and informed consent.
  • To be provided with a channel to address your feedback.
  • To be informed of the estimated charges.
  • To see an itemized bill upon request.
  • To know the identity and professional status of your care provider.
  • To be ensured the privacy and confidentiality of your medical record.
  • To receive care in an environment conducive to good health.

Responsibility As a Patient

As a patient of Columbia Asia Hospital, you have the responsibility:

  • To know and understand your rights and exercise these rights responsibly and reasonably.
  • To provide complete and accurate information regarding your health including present condition and personal particulars.
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • To treat your providers with courtesy and respect at all times.
  • To be responsible for the safekeeping of your own valuables.
  • To pay any financial obligations resulting from the treatment provided.
  • To abide by all hospital rules and regulations.
02
Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you. You have a choice of the following room types:
  • Single bedded room
  • Two bedded room
  • Four bedded room
However, in case the room type is not available, we will allocate the best alternative room available. As a policy, we do not allow more than one companion per patient. Patient companion will not be allowed overnight stay in the multi-bedded rooms. However, parents/guardian of children are advised to accompany the child during the stay.
03
In-Patient Information

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Visitation Hours:
General Ward
9am - 9.30pm

ICU / HDU
10am - 1pm
4pm - 8pm

Visitation hour subject to change due to Covid-19 control measures. Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients. For latest update, please contact the hospital.

04
Payment Methods

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

By Cash or Credit Card

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare discharge and payment documents as well as your medication.
  • Once the bill is ready, show your discharge and bill settlement documents at the nurse station.
  • For credit card payments, we accept VISA or Mastercard. Maybank EzyPay scheme & HSBC Easy Payment Plan are offered at selected hospitals.
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • Upon settlement of bill, please vacate the room promptly in consideration of other patients.

Insurance Coverage


  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

05
Insurance Coverage

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

Insurance Company

 
  • AIA Berhad (Preferred Platinum Panel)
  • AIA Public Takaful Berhad (Preferred Platinum Panel)
  • Allianz Life Insurance Malaysia Berhad
  • Allianz General Insurance Company (Malaysia) Berhad
  • Am General Insurance Berhad
  • Etiqa Life Insurance & Family Takaful
  • Great Eastern Life Assurance (Malaysia) Berhad
  • Great Eastern Takaful Berhad
  • Hong Leong Assurance Berhad
  • Hong Leong MSIG Takaful Berhad
  • MPI Generali Insurans Berhad
  • Prudential Assurance Malaysia Berhad
  • Prudential BSN Takaful Berhad
  • Tokio Marine Life Insurance Malaysia Berhad
  • Zurich Insurance Malaysia Berhad

Third Party Administrator (TPA)


  • Asia Assistance Network (M) Sdn Bhd
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed Healthcare Manager
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius Medical Administrator Sdn Bhd
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • International SOS (Malaysia) Sdn Bhd
  • Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare Management Sdn Bhd
  • TNB Healthcare

Oversea Third Party Administrator (TPA)


  • Assistcard Smalline
  • APRIL Assistance/ International
  • BUPA International
  • Cigna Health Insurance (formerly known as Vanbreda International)
  • Europ Assistance CMN
  • Fullerton Healthcare
  • Generali Global Health Services
  • Now Health International (Asia Pacific) Limited

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

01 Patient's Rights & Responsibilities

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

Patient’s Rights

As a patient of Columbia Asia Hospital, you can expect:

  • To be informed of your medical treatment and care.
  • To be treated with courtesy and respect.
  • To be provided with adequate information and informed consent.
  • To be provided with a channel to address your feedback.
  • To be informed of the estimated charges.
  • To see an itemized bill upon request.
  • To know the identity and professional status of your care provider.
  • To be ensured the privacy and confidentiality of your medical record.
  • To receive care in an environment conducive to good health.

Responsibility As a Patient

As a patient of Columbia Asia Hospital, you have the responsibility:

  • To know and understand your rights and exercise these rights responsibly and reasonably.
  • To provide complete and accurate information regarding your health including present condition and personal particulars.
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • To treat your providers with courtesy and respect at all times.
  • To be responsible for the safekeeping of your own valuables.
  • To pay any financial obligations resulting from the treatment provided.
  • To abide by all hospital rules and regulations.
02 Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you. You have a choice of the following room types:
  • Single bedded room
  • Two bedded room
  • Four bedded room
However, in case the room type is not available, we will allocate the best alternative room available. As a policy, we do not allow more than one companion per patient. Patient companion will not be allowed overnight stay in the multi-bedded rooms. However, parents/guardian of children are advised to accompany the child during the stay.
03 In-Patient Information
Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay. A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission. Visitation Hours: General Ward 9am - 9.30pm ICU / HDU 10am - 1pm 4pm - 8pm *Covid-19 Control Measures* Visitation hour subject to change due to Covid-19 control measures. ​Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients. For latest update, please contact the hospital.
04 Payment Methods

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

By Cash or Credit Card

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare discharge and payment documents as well as your medication.
  • Once the bill is ready, show your discharge and bill settlement documents at the nurse station.
  • For credit card payments, we accept VISA or Mastercard. Maybank EzyPay scheme & HSBC Easy Payment Plan are offered at selected hospitals.
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • Upon settlement of bill, please vacate the room promptly in consideration of other patients.

Insurance Coverage


  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

05 Insurance Coverage

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

Insurance Company

 
  • AIA Berhad (Preferred Platinum Panel)
  • AIA Public Takaful Berhad (Preferred Platinum Panel)
  • Allianz Life Insurance Malaysia Berhad
  • Allianz General Insurance Company (Malaysia) Berhad
  • Am General Insurance Berhad
  • Etiqa Life Insurance & Family Takaful
  • Great Eastern Life Assurance (Malaysia) Berhad
  • Great Eastern Takaful Berhad
  • Hong Leong Assurance Berhad
  • Hong Leong MSIG Takaful Berhad
  • MPI Generali Insurans Berhad
  • Prudential Assurance Malaysia Berhad
  • Prudential BSN Takaful Berhad
  • Tokio Marine Life Insurance Malaysia Berhad
  • Zurich Insurance Malaysia Berhad

Third Party Administrator (TPA)


  • Asia Assistance Network (M) Sdn Bhd
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed Healthcare Manager
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius Medical Administrator Sdn Bhd
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • International SOS (Malaysia) Sdn Bhd
  • Integrated Health Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare Management Sdn Bhd
  • TNB Healthcare

Oversea Third Party Administrator (TPA)


  • Assistcard Smalline
  • APRIL Assistance/ International
  • BUPA International
  • Cigna Health Insurance (formerly known as Vanbreda International)
  • Europ Assistance CMN
  • Fullerton Healthcare
  • Generali Global Health Services
  • Now Health International (Asia Pacific) Limited

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

01
Conferences

Columbia Asia fosters knowledge exchange and innovation through healthcare conferences, bringing together industry experts, corporations and healthcare partners to collaboratively explore advancements in medical practices and administration.

Columbia Asia fosters knowledge exchange and innovation through healthcare conferences, bringing together industry experts, corporations and healthcare partners to collaboratively explore advancements in medical practices and administration.

2019

Creating a Culture of Good Health at the Workplace


2018

Inspiring Productivity Through Employee Wellness


2019

Creating a Culture of Good Health at the Workplace


2018

Inspiring Productivity Through Employee Wellness


02
Sports

Promoting holistic well-being, Columbia Asia encourages a healthy lifestyle among its healthcare partners through sports events, fostering camaraderie and physical fitness within the community.

Promoting holistic well-being, Columbia Asia encourages a healthy lifestyle among its healthcare partners through sports events, fostering camaraderie and physical fitness within the community.

2019

Inter Corporate Sports Competition 2019


2016

Bowling Tournament 2016


2019

Inter Corporate Sports Competition 2019


2016

Bowling Tournament 2016


03
Get Together

At Columbia Asia, we prioritize teamwork and synergy by organizing get-together activities that enhance collaboration and communication, ensuring a cohesive and motivated healthcare community dedicated to providing exceptional patient care.

At Columbia Asia, we prioritize teamwork and synergy by organizing get-together activities that enhance collaboration and communication, ensuring a cohesive and motivated healthcare community dedicated to providing exceptional patient care.

2019

Durian Makan Sessions


2016

Night Treasure Hunt 2016


2020

Durian Makan Sessions


2016

Night Treasure Hunt 2016