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患者教育指南

了解作为患者的权利和责任

At Columbia Asia, we prioritize our your well-being and this section is designed to provide insights into your rights and responsibilities as a patient, valuable in-patient information. Our commitment is to transparency, patient-centric care, and continuous improvement, fostering a partnership that enhances your journey towards optimal health.

您的医院之旅:
信息与支持

本空间赞颂
与癌症抗争并成为幸存者的个人的力量。

01 病人的权利和责任

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

病人的权利

As a patient of Columbia Asia Hospital, you can expect:

  • 了解您的医疗和护理情况。
  • 受到礼遇和尊重。
  • 获得充分的信息和知情同意。
  • 为您提供处理反馈意见的渠道。
  • 了解估计费用。
  • 如需查看详细账单,请提出申请。
  • 了解您的医疗服务提供者的身份和专业地位。
  • 确保您的医疗记录的隐私性和保密性。
  • 在有利于健康的环境中接受护理。

作为患者的责任

As a patient of Columbia Asia Hospital, you have the responsibility:

  • 了解和理解您的权利,并负责任地合理行使这些权利。
  • 提供完整准确的健康信息,包括目前的状况和个人信息。
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • 始终以礼貌和尊重的态度对待服务提供者。
  • 负责保管自己的贵重物品。
  • 支付因治疗而产生的任何财务义务。
  • 遵守医院的所有规章制度。

02 Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you.

You have a choice of the following room types:

  • 单人床客房
  • 双人床房间
  • 四人间




根据政策,我们不允许每位病人有一名以上的陪护人员。病人陪护人员不得在多床位病房过夜。不过,我们建议儿童的父母/监护人在儿童住院期间陪伴儿童。

03 住院信息

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Visitation Hours:
General Ward
9am - 9.30pm

ICU / HDU
10am - 1pm
4pm - 8pm

*Covid-19 Control Measures*
Visitation hour subject to change due to Covid-19 control measures.
​Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients.
For latest update, please contact the hospital.

04 付款方式

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

现金或信用卡

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • 病房工作人员将为您准备出院和付款文件以及药物。
  • 账单准备好后,请在护士站出示您的出院文件和账单结算文件。
  • 我们接受 VISA 或万事达信用卡付款。部分医院提供 Maybank EzyPay 计划和 HSBC Easy Payment 计划。
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • 结账后,请迅速离开病房,以照顾其他病人。

保险范围


  • 这种付款方式可能需要四个小时的处理时间。
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • 如果保险公司拒绝批准,请使用现金或信用卡付款。
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

05 保险范围

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

保险公司

 
  • 友邦保险有限公司(首选白金卡小组)
  • AIA Public Takaful Berhad(首选白金小组)
  • 马来西亚安联人寿保险有限公司
  • 安联财产保险(马来西亚)有限公司
  • Am General Insurance Berhad
  • Etiqa 人寿保险和家庭回教保险
  • 大东方人寿保险(马来西亚)有限公司
  • 大东方回教保险有限公司
  • 丰隆保险有限公司
  • 丰隆三井住友海上保险有限公司
  • MPI 通用保险公司
  • 马来西亚保诚保险有限公司
  • 保诚 BSN 回教保险有限公司
  • 马来西亚东京海上人寿保险有限公司
  • 苏黎世保险马来西亚有限公司

第三方管理机构(TPA)


  • 亚洲援助网络(马)私人有限公司
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed 医疗保健经理
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius 医疗管理员私人有限公司
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • 国际 SOS(马来西亚)私人有限公司
  • Integrated Health Plans (Malaysia) Sdn Bhd(前称 Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare 管理私人有限公司
  • TNB 医疗保健

海外第三方管理机构(TPA)


  • 小辅助卡
  • 四月援助/国际
  • 保柏国际
  • Cigna 健康保险(前身为 Vanbreda International)
  • 欧洲援助 CMN
  • 富勒顿医疗保健
  • Generali 全球医疗服务
  • 诺健国际(亚太)有限公司

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

01
患者的权利和责任

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

病人的权利

As a patient of Columbia Asia Hospital, you can expect:

  • 了解您的医疗和护理情况。
  • 受到礼遇和尊重。
  • 获得充分的信息和知情同意。
  • 为您提供处理反馈意见的渠道。
  • 了解估计费用。
  • 如需查看详细账单,请提出申请。
  • 了解您的医疗服务提供者的身份和专业地位。
  • 确保您的医疗记录的隐私性和保密性。
  • 在有利于健康的环境中接受护理。

作为患者的责任

As a patient of Columbia Asia Hospital, you have the responsibility:

  • 了解和理解您的权利,并负责任地合理行使这些权利。
  • 提供完整准确的健康信息,包括目前的状况和个人信息。
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • 始终以礼貌和尊重的态度对待服务提供者。
  • 负责保管自己的贵重物品。
  • 支付因治疗而产生的任何财务义务。
  • 遵守医院的所有规章制度。
02
前入院

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you. You have a choice of the following room types:
  • 单人床客房
  • 双人床房间
  • 四人间
但是,如果该房型没有空房,我们将分配最好的替代房型。 作为一项政策,我们不允许每位病人有一名以上的陪护人员。病人陪护人员不得在多床位病房过夜。但是,我们建议儿童的父母/监护人在儿童住院期间陪伴儿童。
03
住院信息

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

探视时间:
普通病房
上午 9 时至晚上 9 时 30 分

ICU / HDU
10am - 1pm
4pm - 8pm

Visitation hour subject to change due to Covid-19 control measures. Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients. For latest update, please contact the hospital.

04
付款方式

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

现金或信用卡

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • 病房工作人员将为您准备出院和付款文件以及药物。
  • 账单准备好后,请在护士站出示您的出院文件和账单结算文件。
  • 我们接受 VISA 或万事达信用卡付款。部分医院提供 Maybank EzyPay 计划和 HSBC Easy Payment 计划。
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • 结账后,请迅速离开病房,以照顾其他病人。

保险范围


  • 这种付款方式可能需要四个小时的处理时间。
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • 如果保险公司拒绝批准,请使用现金或信用卡付款。
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

05
保险范围

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

保险公司

 
  • 友邦保险有限公司(首选白金卡小组)
  • AIA Public Takaful Berhad(首选白金小组)
  • 马来西亚安联人寿保险有限公司
  • 安联财产保险(马来西亚)有限公司
  • Am General Insurance Berhad
  • Etiqa 人寿保险和家庭回教保险
  • 大东方人寿保险(马来西亚)有限公司
  • 大东方回教保险有限公司
  • 丰隆保险有限公司
  • 丰隆三井住友海上保险有限公司
  • MPI 通用保险公司
  • 马来西亚保诚保险有限公司
  • 保诚 BSN 回教保险有限公司
  • 马来西亚东京海上人寿保险有限公司
  • 苏黎世保险马来西亚有限公司

第三方管理机构(TPA)


  • 亚洲援助网络(马)私人有限公司
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed 医疗保健经理
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius 医疗管理员私人有限公司
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • 国际 SOS(马来西亚)私人有限公司
  • Integrated Health Plans (Malaysia) Sdn Bhd(前称 Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare 管理私人有限公司
  • TNB 医疗保健

海外第三方管理机构(TPA)


  • 小辅助卡
  • 四月援助/国际
  • 保柏国际
  • Cigna 健康保险(前身为 Vanbreda International)
  • 欧洲援助 CMN
  • 富勒顿医疗保健
  • Generali 全球医疗服务
  • 诺健国际(亚太)有限公司

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

01 病人的权利和责任

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

病人的权利

As a patient of Columbia Asia Hospital, you can expect:

  • 了解您的医疗和护理情况。
  • 受到礼遇和尊重。
  • 获得充分的信息和知情同意。
  • 为您提供处理反馈意见的渠道。
  • 了解估计费用。
  • 如需查看详细账单,请提出申请。
  • 了解您的医疗服务提供者的身份和专业地位。
  • 确保您的医疗记录的隐私性和保密性。
  • 在有利于健康的环境中接受护理。

作为患者的责任

As a patient of Columbia Asia Hospital, you have the responsibility:

  • 了解和理解您的权利,并负责任地合理行使这些权利。
  • 提供完整准确的健康信息,包括目前的状况和个人信息。
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • 始终以礼貌和尊重的态度对待服务提供者。
  • 负责保管自己的贵重物品。
  • 支付因治疗而产生的任何财务义务。
  • 遵守医院的所有规章制度。
02 Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you. You have a choice of the following room types:
  • 单人床客房
  • 双人床房间
  • 四人间
但是,如果该房型没有空房,我们将分配最好的替代房型。 作为一项政策,我们不允许每位病人有一名以上的陪护人员。病人陪护人员不得在多床位病房过夜。但是,我们建议儿童的父母/监护人在儿童住院期间陪伴儿童。
03 住院信息
Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay. A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission. Visitation Hours: General Ward 9am - 9.30pm ICU / HDU 10am - 1pm 4pm - 8pm *Covid-19 Control Measures* Visitation hour subject to change due to Covid-19 control measures. ​Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients. For latest update, please contact the hospital.
04 付款方式

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

现金或信用卡

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • 病房工作人员将为您准备出院和付款文件以及药物。
  • 账单准备好后,请在护士站出示您的出院文件和账单结算文件。
  • 我们接受 VISA 或万事达信用卡付款。部分医院提供 Maybank EzyPay 计划和 HSBC Easy Payment 计划。
  • You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
  • Inform your consultant if you need a medical certificate (MC).
  • 结账后,请迅速离开病房,以照顾其他病人。

保险范围


  • 这种付款方式可能需要四个小时的处理时间。
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • 如果保险公司拒绝批准,请使用现金或信用卡付款。
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

*If your room stay extends beyond 12pm on the day of your discharge, you are liable to pay the room charges.

05 保险范围

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

保险公司

 
  • 友邦保险有限公司(首选白金卡小组)
  • AIA Public Takaful Berhad(首选白金小组)
  • 马来西亚安联人寿保险有限公司
  • 安联财产保险(马来西亚)有限公司
  • Am General Insurance Berhad
  • Etiqa 人寿保险和家庭回教保险
  • 大东方人寿保险(马来西亚)有限公司
  • 大东方回教保险有限公司
  • 丰隆保险有限公司
  • 丰隆三井住友海上保险有限公司
  • MPI 通用保险公司
  • 马来西亚保诚保险有限公司
  • 保诚 BSN 回教保险有限公司
  • 马来西亚东京海上人寿保险有限公司
  • 苏黎世保险马来西亚有限公司

第三方管理机构(TPA)


  • 亚洲援助网络(马)私人有限公司
  • Across Asia Assist (M) Sdn Bhd
  • CompuMed 医疗保健经理
  • Cuepacscare4u Solutions Sdn Bhd
  • Eximius 医疗管理员私人有限公司
  • Healthmetrics Sdn Bhd
  • IHM Sdn Bhd
  • 国际 SOS(马来西亚)私人有限公司
  • Integrated Health Plans (Malaysia) Sdn Bhd(前称 Corporate Outsource Services Sdn Bhd)
  • Inova Care Sdn Bhd
  • MediExpress (M) Sdn Bhd
  • Medkad Sdn Bhd
  • Mediscreen Sdn Bhd
  • MiCare Sdn Bhd
  • MiyaCare Sdn Bhd
  • PM Care Sdn Bhd
  • Pra Assist Medical Network Sdn Bhd
  • Selcare 管理私人有限公司
  • TNB 医疗保健

海外第三方管理机构(TPA)


  • 小辅助卡
  • 四月援助/国际
  • 保柏国际
  • Cigna 健康保险(前身为 Vanbreda International)
  • 欧洲援助 CMN
  • 富勒顿医疗保健
  • Generali 全球医疗服务
  • 诺健国际(亚太)有限公司

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

01
会议

Columbia Asia fosters knowledge exchange and innovation through healthcare conferences, bringing together industry experts, corporations and healthcare partners to collaboratively explore advancements in medical practices and administration.

Columbia Asia fosters knowledge exchange and innovation through healthcare conferences, bringing together industry experts, corporations and healthcare partners to collaboratively explore advancements in medical practices and administration.

2019

创建健康文化 在工作场所


2018

通过以下方式激发生产力 员工健康


2019

创建健康文化 在工作场所


2018

通过以下方式激发生产力 员工健康


02
体育

Promoting holistic well-being, Columbia Asia encourages a healthy lifestyle among its healthcare partners through sports events, fostering camaraderie and physical fitness within the community.

Promoting holistic well-being, Columbia Asia encourages a healthy lifestyle among its healthcare partners through sports events, fostering camaraderie and physical fitness within the community.

2019

2019 年企业间体育竞赛


2016

2016 年保龄球锦标赛


2019

2019 年企业间体育竞赛


2016

2016 年保龄球锦标赛


03
欢聚一堂

At Columbia Asia, we prioritize teamwork and synergy by organizing get-together activities that enhance collaboration and communication, ensuring a cohesive and motivated healthcare community dedicated to providing exceptional patient care.

At Columbia Asia, we prioritize teamwork and synergy by organizing get-together activities that enhance collaboration and communication, ensuring a cohesive and motivated healthcare community dedicated to providing exceptional patient care.

2019

榴莲马坎会


2016

夜间寻宝 2016


2020

榴莲马坎会


2016

夜间寻宝 2016